order/ return

Please send us an email if you’re interested in ordering personalized or wholesale pots.

 

You can reach us at info@28aclay.com 

 

 

We require 12 weeks to complete most large wholesale or commission orders, depending on amount of work desired, urgency or the order, and our firing schedule this time may be shortened significantly.

 

view our return and refund policy below:

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

There are certain situations where only partial refunds are granted:
Any item not in its working condition, or is damaged or missing parts


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@28aclay.com.

Sale items or personalized items (if applicable)
Only regular priced items may be refunded, unfortunately sale or personalized items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for an item of the same price, send us an email at info@28aclay.com and send your item to:

28a Clay
Kunhardt
P.O Box 3
West Shokan, New York, US, 12494

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

Shipping
To return, mail to:
28a Clay
Kunhardt
PO Box 3
West Shokan, New York ,US, 12494

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.